BayIQ offers two Specialty Programs to provide additional benefits to your Rewards Customers.
Note: If you do not see Specialty Programs available in your BayIQ Dashboard. Contact our Support Team by selecting Submit a Request in the top right corner of this page.
Access Your Specialty Programs
Select Marketing, then Specialty Programs from the top menu bar.
Next, you'll select a tab to access either Affinity Program or Charity Program.
Affinity Program
Affinity Programs are a program to give additional Rewards to a specific group of customers such as employees of a nearby school or hospital, ride-sharing drivers, or a local business.
Example: Employees of the local hospital receive an additional $20 in rewards when signing up.
Create an Affinity
To create a new Affinity, select the Affinity Program tab and fill out the form fields.
- Name
- Description
- Affinity Tag - this will be added to the individual's Rewards Account and allows you to pull reporting information specific to your Affinity Program Members
- Market - choose your business
- Store - choose one or more stores
- Active - select the toggle to turn this program on
- Rewards - choose a Bonus, Signup Credit, or both for new Rewards Customers who register for this program
- Artwork - add your logo or other artwork to be displayed on your custom signup page
Note: Customers who register for your Rewards Program via an Affinity will receive your standard Signup Bonuses in addition to the Affinity Program rewards.
Scroll to the bottom and select Create Affinity.
NOTE: After you have created an Affinity, reach out to support@bayiq.com or Submit a Request in the top right corner of this page. BayIQ will provide a custom signup URL for your customers to use when signing up for Rewards through an Affinity.
View or Edit an Existing Affinity
After selecting the Affinity Program tab, select View Existing Affinities.
Next, select the pencil icon to edit or view your Affinity settings.
Make any changes needed, then scroll to the bottom and select Update Affinity.
Charity Program
Charity Programs allow your customers to donate their points to a charity of your choosing. Multiple charities can be created, your customer will be able to choose which charity to donate their points to.
Create a Charity
To create a new Affinity, select the Charity Program tab and fill out the form fields.
- Name
- Market - choose your business
- Store - choose one or more stores
- URL - include a URL to link customers to a webpage with more information about your charity
- Description - add a short description of your charity and any donation goals you have
Then select Create Charity.
View or Edit an Existing Charity
To view an existing Charity Program or make any changes select View Existing Charities.
Then select the pencil icon to view or edit your Charity Program details.
Make any changes to your Charity and select Update Charity.
How to Donate
Your customers can donate their Rewards Points through their Customer Portal. Once your customer logs in, they'll select Donate Points to Charity.
Once selected, the customer will be prompted to select a charity and enter an amount to donate. Once entered, they'll select donate.
Once the points are donated, they are removed from the available point balance.
Donation Reporting
The Charities Report will help you keep track of donations. BayIQ does not donate the value of the points to the charity - it is up to the shop to do so.
To access the Charities Report, select Reports then Charities from the menu.
Use the filter options on the left to run your report.
- Market - select your business
- Unprocessed - these are donations you have not given to the charity
- Processed - these are donations you have given to the charity
- Donation Total - locate donations with your minimum and maximum range
- Donation Date - filter donations made within a specific date range
Select Update to run your report.
This report allows you to track which donations you have made by marking them either Processed or Unprocessed. Again, BayIQ does not make these donations to the charity for you. Once you have made the donation to the charity, visit your Charities Report and then select Process.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.