AutoVitals CRM/Retention

Conversation Center

• New Conversation Center - How It Works
• New Conversation Center Video Walkthrough
• Creating and Updating Message Templates
• Conversation Center Icons
• Marking Messages Read or Unread
• Sending Emails and Text Messages - New Conversation Center

Service Reminders

• How To Delete A Vehicle From A Customer
• Service Reminders and Exit Scheduling
• CRM Next Visit Tab on TVP.X

Thank You Messages and Reviews

• Thank You Messages
• How to Adjust the Frequency of Thank you Messages
• Search And Educate on TVP.X
• AutoVitals Reviews Policy

Campaigns

• The Campaign Manager
• How to Create Call Campaigns
• The Brand Manager
• How to Create Email/Text Campaigns

Appointments

• Web Only Appointment Management
• Appointment Confirmations on TVP.X
• Schedule and Confirm Appointment Requests
• Appointment Reminders on TVP.X

AutoVitals Settings

• Configuring Customer Communication Settings

Point of Sale Settings

• Recommendations & Declined Jobs
• Marking Customers as “No Marketing” in your Point of Sale