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BayIQ - Tire Guru Step-by-Step Registration and Rewards Process

Jeff Ballard
  • Updated

Register a Customer for Rewards

Step 1

Log into TireGuru Business Center. Next, open up the customer registration window under Customer Maintenance and search for the customer’s profile. You will want to ensure they have a valid email address, cell phone number and physical address on file.

Next, add the customer’s preferred email address to the MyCarCareRewards window.

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Step 2

Next, activate the rewards program.

  1. Create a Work Order 

  2. A green checkmark on the Rewards button if the customer is a rewards member. If the customer is not a rewards member, a red "x" will be displayed.

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Step 3

To register the customer, click the Rewards button.

You will then be brought to a search window where you can search by email address, phone number, or last name to ensure that the customer has not registered elsewhere within the program. 

Enter the information you want to use to search and then click Next.

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Step 4

Next, the customer profile will open.  

  1. Select Type:  Retail, Commercial, or Military.

  2. Confirm name, phone number, address, state, and email address

  3. Select birth month and day. Note: The birthdate is optional. Customers with a birthdate can receive an automated birthday email which can be enabled or disabled. 

  4. Check the Create Virtual Card box. 

  5. Select Create Profile at the bottom.

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Notice now on the rewards button, there is a green checkmark signifying that the customer is registered in the rewards program. 

Customers will receive an email or text notifying them they have been successfully registered for the rewards program.

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Redeeming Rewards

Step 1

To redeem a bonus or promotion, click the Rewards button.

Note: Rewards points are awarded when a transaction is complete. On the initial registration window, the point balance/value will be $0.00.

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Step 2

Select the reward you'd like to apply to the invoice. Then, choose Redeem Selected for either the bonus, points, or promotion.

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Step 3

Next, a window will open to enter the value of the reward. Then, enter the dollar amount. 

Note: The amount cannot be higher than the available balance of the rewards account.

Select Redeem Bonus or Redeem Points, whichever applies.

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You will see the reward redemption line item on the invoice.

Once the invoice is finalized, the reward will be removed from the customer’s BayIQ rewards account and any points earned will be awarded.

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After the Transaction

After closing the invoice, the customer will receive an email or text with the service summary and redemption.  In addition, the email will include the number of new point rewards awarded from their transaction.

 

 

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