Online reviews are a very important in promoting your business and creating new processes based on customer feedback. To best support the interests of AutoVitals and AutoVitals' clients, our online review management policy is detailed below.

Also see: Federal Trade Commission: Consumer Review Fairness Act 

Review Approval & Moderation Process

All online reviews are subject to review and approval prior to publishing. Upon review from the Moderator, a review will not be published if it contains:

• Confidential or private information including: financial, medical, personnel file information or trade secrets
• Content that is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristics
• Content that is unrelated to the company’s products, or services
• Content that is clearly false or misleading

Appeal Process

Reviews will only be removed or edited in any way if:

• The customer provides written consent to edit or remove the review, to AutoVitals
• Upon appeal review, the Moderator determines an online review contains any of the following:
  • Confidential or private information including: financial, medical, personnel file information or trade secrets
  • Content that is libelous, harassing, abusive, obscene, vulgar, sexually explicit, or is inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristics
  • Content that is unrelated to the company’s products, or services
  • Content that is clearly false or misleading

Submit an Appeal 

To request an appeal review from AutoVitals please submit a support request