Customer Engagement

Texting & Email

• When Text Messages Are Sent
• A Step-by-Step Guide for Resending an Inspection Report
• Configuring Customer Communication Settings
• Email Communication To and From Your Shop
• Opt-In or Opt-Out of Messages on TVP.X
• How to Use Canned Messages on TVP.X

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Conversation Center

• New Conversation Center - How It Works
• New Conversation Center Video Walkthrough
• Creating and Updating Message Templates
• Conversation Center Icons
• Marking Messages Read or Unread
• Sending Emails and Text Messages - New Conversation Center

Service Reminders

• Customizing Service Reminder Emails and Texts
• Customizing the Call-to-Action on Service Reminders
• Recommendations & Declined Jobs
• Service Reminders and Exit Scheduling
• Marking Customers as “No Marketing” in your Point of Sale
• CRM Next Visit Tab on TVP.X

Campaigns

• Otto Campaigns: AI Powered Text Message Campaigns
• Text Messaging Best Practices
• Lost Customers Campaign
• The Campaign Manager
• How to Create Call Campaigns
• The Brand Manager

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Reviews & Thank You Messages

• Thank You Messages & Reviews
• AutoVitals Reviews Policy

Your Website

• Self Service How-To Guide
• How to Grant Google Business Profile Access
• Accepting AutoVitals Facebook Invite
• WebVitals (Reporting Tool for Your AutoVitals Website)