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BCP Report Center

Robert Allen
  • Updated

Overview

The BCP Report Center is a centralized location for all your important reports. It allows you to see actionable insights and common KPIs

Logging In

To access the Reports Center, a user will navigate to the BCP and log in as usual. Users will have access to reports for the shop(s) they have BCP access to.

  • Log into BCP

  • Select Reports Center from the menu on the left

  • Selected shop is visible along the top of the screenf1b2bba9-3320-4c22-be57-15bc654ceb6b.png

 

NEW!! Transaction Audit Report

To access the Transaction Audit Report:

  • Log into BCP

  • Select Reports Center

  • Select the Transaction Audit Report tile27012bc6-c126-4b30-8df4-c3b78fda59fc.png

Filters

Use the filters along the top of the report to filter the results by:

  • Date Range

  • Service Advisor

  • Technician

  • Select Create/Update Report to generate results

Fields

Field

Definition

Repair Order

Repair Order number

Date

Repair Order date

Last Visit

Most recent prior visit date

Customer

Customer name

Service Advisor

Service Advisor name

Technicians

Technician(s) name(s)

Vehicle Year

 

Vehicle Make

 

Vehicle Model

 

Mileage

 

# of Inspections

Number of Inspections on the Repair Order

Recommended Actions

Number of Actions Recommended on the Repair Order

Recommended Canned Jobs

Number of Recommended Canned Jobs on the Repair Order

Recommendation Rate

Average Number of Jobs added to the Estimate as a % of the Recommended Canned Jobs

Customer Research Time

Average amount of time a Customer spent actively interacting/researching their Inspection(s)

Number of Pictures

Number of pictures taken on the Inspection(s)

Edited Pictures

Number of pictures that were edited on the Inspection(s)

Inspection Duration

Amount of Time Technician(s) spend on Inspection(s)

Inspection Sent

Whether or not the Inspection was sent (Yes or No)

Inspection Audit Score

 

Appointment ID

 
 

TeE-Times Reports

The TeE-Times reports will be moving here. 🙂

  • Log into BCP

  • Select Reports Center

  • Select TeE-Times Reports

The main benefits of using AutoVitals' TeE-Times include:

  • Ability to track and run payroll based on all work completed in a time period, regardless of whether or not the RO is open or closed

  • Allows owners and managers to track technician efficiency and identify areas for improvement per technician and for the shop in general

Screenshot 2024-09-26 at 8.02.31 AM.png

Technician Efficiency Report

  • Log into BCP

  • Select Reports Center

  • Select Technician Efficiency Report

Description:

  • Provides a detailed overview of jobs, or inspections for each repair order

  • It contains a job report and inspection report

Screenshot 2024-09-26 at 8.03.39 AM.png

 

Technician Effectiveness Report

  • Log into BCP

  • Select Reports Center

  • Select Technician Effectiveness report

Description:

  • Allows analysis of actions and inspection type per technician

  • Allows color-coded benchmarking for easy identification of performance

6776b168-c100-4021-88a4-eae44a3611d6.png

Historical Inspection Report

  • Log into BCP

  • Select Reports Center

  • Select Historical Inspection Report

Description:

  • View historical inspection results

  • Search by various criteria

    • VIN

    • RO Number

    • Inspection Date

Screenshot 2024-09-26 at 8.17.39 AM.png

Shop Effectiveness Report

 

  • Log into BCP

  • Select Reports Center

  • Select Shop Effectiveness Report

Description:

  • Detailed overview of inspections, and workflow steps for each RO

  • Ability to view by inspection or Workflow step

Screenshot 2024-09-26 at 8.20.48 AM.png

BCP Configurations

The BCP Configurations allow you to show KPIs related to specific roles at your shop quickly. Click on one of the tiles to show the metrics

Screenshot 2024-09-26 at 8.21.14 AM.pngThe configurations include:

  1. Inspection and Car Count

    1. Avg Customer Research Time

    2. Inspection Rate

    3. Inspection Sent Rate

    4. Avg Pictures per RO

    5. Edited Pictures per Inspection

    6. Avg Recommended Jobs per Inspection

  2. Advisor

    1. ARO

    2. Edited Pictures Per Inspection

    3. Inspection Sent Rate

    4. Avg Customer Research Time

    5. Avg Workflow Moves per RO

  3. Technician

    1. Avg Billed Hours

    2. Inspection Rate

    3. Avg Pictures per RO

    4. Avg Recommended Jobs per Inspection

    5. Jobs Completed on Tablet

  4. Retention

    1. Unique Customer Visits

    2. New Customers

    3. Returning Customers

    4. First Time Customer Return Rate

    5. Retention Rate (by Due Date)

 

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