More customization incoming! Users can now route any vehicle channel communication to all service advisors instead of the default assigned service advisor as it exists today.
We aim to reduce the number of dropped balls for shops with an 'all hands on deck' policy for managing repair orders.
What's in this article:
New shops will default to having all service advisors receive all alerts. In contrast, existing shops can now configure that all service advisors receive all vehicle alerts depending on their processes.
New Look and Feel
TVPx alerts now have a new look and feel! We have added the following to the in-app notifications to provide contextual information so that you can make better decisions on the fly...
- Channel Icon Team Channel, Vehicle Channel, or Support Channel
- Recipient List
IF all service advisors are set to receive alerts. Otherwise only the assigned Service Advisor will receive the alert.
- Message Content
Do tasks (in the Task Manager feature) get assigned to all service advisors now?
No, tasks will still have a single assignee. This is either the Production Manager or the assigned service advisor depending on your configuration.
If my shop is set to send alerts to all Service Advisors, does the 1st Service Advisor that closes the alert, close them all?
No; it only marks it as read for that one person. This is a high-priority feature request that the Auto Vitals Team is working on.