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A Step-by-Step Guide to Using the TVP User Display Settings

Iliaenid Gandia
  • Updated

The TVP User Display Settings allow users to customize layout, notification sounds/volumes, and configurations to support their roles in managing shop needs. Personalizing setup through loading or creating TVP column configurations enhances user experience and shop efficiency.

What's in this article:

  1. Accessing TVP User Display Settings
  2. Overview of User's Display Settings Functionality
  3. Tips
  4. Troubleshooting
    1. Inconsistent Display
    2. Missing Notification Sounds
    3. Task Assignment Issues
  5. FAQ
  6. Additional Resources 

Accessing TVP User Display Settings

  1. Click on the User's initials icon.
  2. Select Settings.

Overview of User's Display Settings Functionality

  1. TVPx Settings Tab: Customize Tech/Workflow View.
  2. Vehicle Order: Choose RO display preference (RO number or Drag&drop).
  3. Number of Columns: Adjust visible columns on Tech/Workflow View.
  4. Select SA: Focus on workload by selecting name to gray out unassigned tiles, or view all service advisors' tasks.
  5. Collapsed Initially: Opt for default collapsed tiles for a sleeker view.
  6. Guided Mode: Enable/disable guided mode for inspection review, edit, and send process.
  7. Notification Sound: Set unique alert sound and adjust volume.
  8. Manage: Set default or create new column configurations.
  9. Load a Config: Access shop-created TVP column configurations.
  10. Task Assignment Tab: Assign tasks to production/proxy manager defined in system settings.

Tips

  • Customize Layout for Efficiency: Experiment with different column configurations and settings to find the layout that best suits your workflow and preferences.
  • Utilize Notification Sounds: Assign unique notification sounds to differentiate alerts and messages, helping you stay organized and responsive.
  • Save Default Configurations: Save frequently used column configurations as default settings to streamline your workflow and save time.

Troubleshooting

  • Inconsistent Display

    • If columns or settings appear inconsistently or not as configured, try refreshing the page or logging out and logging back in to ensure changes are applied correctly.

  • Missing Notification Sounds

    • If you're not hearing notification sounds despite having the volume and settings properly configured, follow these steps:
      1. Clear Browser Data:
        • Clear cookies and cache for AutoVitals on Google Chrome to resolve this browser-related issue.

      2. Clear Cookies in Chrome Settings:

  • Task Assignment Issues

    • If tasks are not being assigned correctly to production or proxy managers, verify the settings in the shop's system settings and ensure that roles are properly defined and assigned.

If any of these issues persist past these steps, please contact us for support. 

FAQ

This section addresses common questions and concerns about using AutoVitals.

  1. Why are some tiles grayed out and smaller than others?
    • This is a configuration setting designed to display only the work orders assigned to the service advisor, allowing them to focus on their personal workload. You can adjust this setting in the user's display settings on the TVP.
  2. Why can't I hear an audible alert when a message is sent to me?
    • Ensure that you have enabled the notification sound in your user settings on the TVP and the volume is adjusted as needed. If you're not hearing notification sounds, check your device's audio settings and ensure that the volume is turned up.
  3. I created my own configuration how can I load it automatically when I log back in the next day?

Additional Resources 

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