Shop Management

Using the TVP

• Otto Notes: AI-Powered Customer Notes
• Beta - TVP.X RO Tile & Header
• How to Use Done For Today on TVP.X
• How to Use Motorist Research Time on TVP.X
• A Step-by-Step Guide on How to Use the TVP Search Tool
• A Step-by-Step Guide to Understanding the Tech View on the TVP

Display Settings

• TVP RO Tile & Header
• NEW RO Tile Quick Tips
• A Step-by-Step Guide for Creating TVP Column Configurations
• Name Displays on ROs
• How to Customize Auto-Logout Setting for Service Advisors on TVP
• A Step-by-Step Guide to Using the TVP User Display Settings

Work Orders & Jobs

• Non-Integrated Shops: Manual Job Creation on TVP
• How to Restore Jobs from the Deleted Job Pool
• How To Delete A Vehicle From A Customer
• Recommendations From Inspections on TVP.X
• How to Lock/Unlock the Work Order in DVI.X
• The Images/Notes Editor

Workflow, Tasks & Labor (SmartFlow)

• Automatically Moving to the Estimate Workflow Step on TVP.X
• Workflow Status Notifications & Updates
• Enable or Disable Prompt for Incomplete Jobs when repair order is moved to Waiting for Pickup
• Automatically Moving to the Estimate Workflow Step on TVP.X
• The Digital Workflow
• Labor Inventory Management Example Configurations

See all 11 articles

Appointments

• Web Only Appointment Management
• Appointment Confirmations on TVP.X
• Schedule and Confirm Appointment Requests
• Appointment Reminders on TVP.X
• A Step-by-Step Guide on how to Cancel/Reschedule Appointments

Chat & Shop Alerts

• Chat Canned Messages
• How to Use Chat on TVP.X
• Service Advisor Alert System
• Smart Markers - Icons for Shop Communication

Troubleshooting the TVP

• Error Loading on TVP.X
• How to bypass images not loading error on Google Chrome