In this article, we'll dive into the mechanics behind message read and unread status. From automatic markings to manual controls, you'll gain a clear understanding of how to manage message statuses.
Marking as Read
In the new Conversation Center, incoming messages are marked as read automatically. This occurs when:
- The conversation is opened (will occur 5 seconds after opening)
- Mark as read is manually selected by clicking the 3 dot icon to the right of the message box. See image below.
- The message is replied to using the Reply arrow
- The message is clicked on, anywhere on the unread message box
- An email is opened in a new window
We do not want you to miss an incoming message. If the conversation window is already open when a new message comes in, it will not be marked as read until:
- The window is closed and reopened
- "Mark as read" is manually selected
- The message is replied to using the Reply arrow
- The message is clicked on, anywhere on the unread message box
- An email is opened in a new window
Marking as Unread
If you need to come back to a message later, mark a message as unread by selecting the 3 dot icon to the right of the message box.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.