Icons serve to display various aspects of messages, customer interactions, options, and attachments.
Message icons reveal the latest interaction with the message. A single message box might feature multiple icons, signifying communication type, message status, and customer interactions.
Icons Legend
Icon | Description |
Text message | |
Email delivered, unseen. | |
Text message delivered* |
|
Email opened | |
Customer clicked link | |
Resending | |
Message will be sent during business hours | |
Open email in a new window | |
Attachment | |
Appointment confirmed | |
Sending failed | |
Invalid email address |
*Note: We are not able to determine when a customer has opened a text unless a link is clicked. A clicked link is indicated by the "Customer clicked link" icon.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.