Icons serve to display various aspects of messages, customer interactions, options, and attachments.
Message icons reveal the latest interaction with the message. A single message box might feature multiple icons, signifying communication type, message status, and customer interactions.
Icons Legend
| Icon | Description |
| Text message | |
| Email delivered, unseen. | |
|
Text message delivered* |
|
| Email opened | |
| Customer clicked link | |
| Resending | |
| Message will be sent during business hours | |
| Open email in a new window | |
| Attachment | |
| Appointment confirmed | |
| Sending failed | |
| Invalid email address |
*Note: We are not able to determine when a customer has opened a text unless a link is clicked. A clicked link is indicated by the "Customer clicked link" icon.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.