What's in this article:

• Setup & Configuration
• Chat Canned Messages for Service Advisors
• Chat Canned Messages for Technicians

Setup & Configuration

To set up or edit Chat Canned Messages, navigate to shop settings:

• Select the Workflow tab

• Select the General tab

• Select Technicians or Service Advisors tab near the top of the screen

• Here, all current Chat Canned Messages are displayed:

Edit Chat Canned Messages

• Select the Pencil Icon to edit an existing Chat Canned Message

• Update the Message field

• Select Update to save changes

Remove Chat Canned Messages

• Select the Trash Icon to edit an existing Chat Canned Message

• Select Yes, I am sure to save changes

Add New Chat Canned Messages

• Select + Add Canned Message to add a new Chat Canned Message

• Add your new Chat Canned Message in the Message field

• Select Add Message to save changes

Note: Repeat the same steps above to edit, remove, or add Chat Canned Messages for Technicians.

Chat Canned Messages for Service Advisors

From the Today’s Vehicle Page (TVP), when a Service Advisor opens the Internal Chat, they’ll see all Chat Canned Messages are available to quickly select an option.

Note: Expand the More option to view all Chat Canned Messages available

Chat Canned Messages for Technicians

COMING SOON!!!

Please check back soon. This will be part of our next release to the App Store!