The AutoVitals.x (AV.x) app is an essential documentation tool for technicians enabling your shop to transition into the digital age. It allows technicians to provide detailed notes and photos to clients, fostering better communication and providing supporting evidence for diagnosis. This tool enhances customer rapport and contributes to the overall health of the automotive service process.

What's in this article: 

1. How to log in as a Technician?
2. Tips
3. Troubleshooting
   1. 400 Error Message
   2. Three Dot Loading Message
   3. Photos Not Uploading
4. FAQ
5. Additional Resources

How to log in as a Technician?

1. Go to AutoVitals.x app: Open the AV.x app on your tablet.
2. Enter the shop's welcome code: Input the unique welcome code provided by your shop.
3. Enter the Technician's personal code: Enter your personal code assigned by the shop.
4. Click login: Tap the login button to access your technician account.

Tips

1. Keep yourself logged in for faster access: Utilize the clock in and out button to stay logged in for quicker access.
2. How to switch technicians on AV.x: In the Technician user display settings window click logout. Log in with the new technician's credentials.

Troubleshooting

• 400 Error Message

  
  • If only one user is affected:
    • Ensure your tablet is within range of the router and check for any internet service issues. If problems persist, try force closing the AV.x app.
    • If the issue persists, attempt logging out and back in to the AV.x app.
    • If problems continue, reset the tablet's Wi-Fi connectivity by toggling the feature off and on or forgetting and re-establishing the connection link.
  • If multiple users are affected:
    • Follow the above steps and, if issues persist, consider resetting the shop's router.

• Three Dot Loading Message

  • If only one user is affected:
    • Follow the same troubleshooting steps as mentioned for the 400 Error Message.
  • If multiple users are affected:
    • Apply the same steps outlined above, and if problems persist, consider resetting the shop's router.

• Photos Not Uploading

  • Click on the cloud icon on the top right: This will open the picture upload queue where you can see if images failed to upload and try to upload them again. For more details and troubleshooting steps on how to fix problems with photos refer to the article Photos Not Uploading on Tablet.

FAQ

1. How can I find an employee's personal code?
   

   • You can easily locate an employee's personal code within the AutoVitals platform's system settings. For integrated shops, these codes are automatically imported along with employee profiles. In non-integrated shops, they must be manually entered into the users section. Personal codes serve as unique identifiers for each employee, ensuring secure access to individual profiles and permissions tailored to their roles.

     For step-by-step instructions with screenshots for visual assistance refer to the article: How to Add New Employees to AutoVitals on TVP.X.

Additional Resources

• How to Add New Employees to AutoVitals on TVP.X
• Photos Not Uploading on Tablet