Mastering the Today's Vehicle Page (TVP) is essential for service advisors, as it serves as their command center for orchestrating appointments, dispatching work, and fostering seamless communication with both the team and customers. Navigating this platform proficiently ensures smooth operations and enhances the overall efficiency of service delivery within automotive shops.

What's in this article:

How to login as a Service Advisor?

Go to tvpx.autovitals.com: This step directs you to the AutoVitals webpage where all service-related tasks are managed. Accessing this specific URL ensures that you're on the correct platform tailored for service advisors.
Enter the shop's welcome code: The shop's welcome code serves as a gateway to access the specific shop's interface within AutoVitals. It ensures that you're logging into the correct shop's account, maintaining security and organization.
Enter the Service Advisor's personal code: The personal code uniquely identifies each Service Advisor within the shop's system. Entering this code ensures that you're accessing your individual profile and permissions within the AutoVitals platform.
Click Log In: Clicking the "Log In" button finalizes the authentication process, granting you access to the full suite of tools and functionalities available to Service Advisors within AutoVitals.

Tips

Save your personal code to your Google account for faster log in.
- Use the "key" button in the upper right-hand corner of the URL box.
- Click "Done" on the pop-up confirmation.
- Please ensure you are logged in to Google with your own Google profile account to save your password for faster login.
- If your shop uses one Google profile account, do not save any passwords, as this will cause confusion for users when the passwords are overwritten and they are unable to access their TVP account.
Bookmark the TVP for faster access.
- Click the "star" button in the upper right-hand corner of the URL box.
- Edit the name and location of where you want to store the bookmark for ease.
- Click "Done" on the confirmation pop-up to complete saving the bookmark.
Use Chrome extension to login to multiple TVPs at the same time.
- Click 'here" to download the extension.
- Click the "Add to Chrome" button to add to your Google Chrome.
- Select the "puzzle piece" icon to edit the extension settings.
- Click the three dot menu on the extension and select "manage extension" to pin the MultiLogin extension to the toolbar.

Troubleshooting

Login failed error message
1. Check the shop's system settings to confirm your personal code.
2. Personal codes may change due to various reasons. If you've saved your password in Google and it's not working, manually enter the correct code.
3. Clear cookies and cache for AutoVitals on Google Chrome to resolve browser-related issues. Ensure all Chrome tabs are closed and reopened after clearing.
4. If you continue to experience issues after trying the above steps, please contact us for further assistance.
This site can't be reached error message
1. Reset the shop's router and server computer, then attempt to log in again.
2. Verify there are no network restrictions such as antivirus or firewall blocking AutoVitals. Remember, a stable internet connection is essential for accessing the web-based AutoVitals software.
3. If you continue to experience issues after trying the above steps, please contact us for further assistance.

FAQ

This section addresses common questions and concerns about using AutoVitals.

How can I find an employee's personal code?
- You can easily locate an employee's personal code within the AutoVitals platform's system settings. For integrated shops, these codes are automatically imported along with employee profiles. In non-integrated shops, they must be manually entered into the users section. Personal codes serve as unique identifiers for each employee, ensuring secure access to individual profiles and permissions tailored to their roles.
  
  For step-by-step instructions with screenshots for visual assistance refer to the article: How to Add New Employees to AutoVitals on TVP.X
Why are some tiles grayed out and smaller than others?
- This is a configuration setting designed to display only the work orders assigned to the service advisor, allowing them to focus on their personal workload. You can adjust this setting in the user's display settings on the TVP.
Why can't I hear an audible alert when a message is sent to me?
- Ensure that you have enabled the notification sound in your user settings on the TVP.
I created my own configuration how can I load it automatically when I log back in the next day?
- You can easily load your custom configuration automatically for future use. Refer to the article A Step-by-Step Guide for Creating TVP Column Configurations on saving and managing configuration templates in your user display settings for detailed instructions.
Why does my profile log me out automatically?
- The TVP is programmed to log out automatically, but you can adjust this setting in the shop's system settings under the users tab on your profile. For step-by-step instructions, please consult the article How to Customize Auto-Logout Setting for Service Advisors on customizing logout settings for service advisors.
I got a new computer; how do I download AutoVitals?
- AutoVitals is a web-based software, so there's no need to download it. Simply go to tvpx.autovitals.com on your new computer's web browser. Then, enter the shop's welcome code along with your personal code to access AutoVitals. If the computer being replaced is the server computer, please contact us for assistance.