Welcome to AutoVitals!
In this video training course, we cover the basics of getting started with the AutoVitals Digital Inspections and utilizing the Today's Vehicle Page.
Access your Today's Vehicle Page here: tvpx.autovitals.com
- Logging in and setting up the Today's Vehicle Page
- Organizing the Today’s Vehicle Page
- Dispatching & Prioritization
- Tile Overview
- Internal Communication
- Inspection Editing
- External Communication
- Moving Inspections & Photos
1. Logging in and setting up the Today's Vehicle Page
New to AutoVitals? You've come to the right place! This video covers logging in for the first time.
0:00 - URL
0:30 - Login Codes
1:30 - Bookmarking
2:00 - Outro
2. Organizing the Today’s Vehicle Page
Once we have gotten signed in, we can start organizing and customizing our Today's Vehicle Page.
0:00 - Intro
0:30 - Column Organization
1:40 - Collapse/Expand
2:28 - Multi-columns
2:43 - Additional Settings
3:45 - Help
4:10 - Outro
3. Dispatching & Prioritization
Now that you've gotten your Today's Vehicle Page organized, we can start dispatching work to Technicians and get to work!
0:00 - Intro
0:14 - Drag & Drop
0:50 - How the tech sees it
1:08 - Setting Priority
1:50 - Search bar
3:00 - Enable "HELP" mode
3:30 - Help Center
3:47 - Outro
TABLET TRAINING
POINT OF SALE INTEGRATIONS
4. Tile Overview
In this video, we cover the basic overview of the tiles you will be interacting with on the Today's Vehicle Page
0:00 - Intro
0:37 - RO & vehicle info
0:56 - Customer info
1:30 - Inspection progress
3:18 - Job progress
3:50 - Extra Icons
4:05 - Active Repair Order
4:28 - Outro
TILE OVERVIEW & CUSTOMIZATION ARTICLE
5. Internal Communication
In this video, we cover how the internal chat functions can be used to communicate from technicians to advisors, vice versa, group chats, or even to AutoVitals Tech Support.
0:00 - Intro
0:21 - Vehicle chat
1:07 - Inspection or Job is complete
1:50 - All jobs are done
2:40 - Team chat
3:05 - AV Support chat
3:30 - Build canned messages
4:00 - Outro
6. Inspection Editing
Let's cover how to maximize the effectiveness of our inspection reports with edited photos and engaging customer notes & captions. Let's let our inspections do the selling for us.
0:00 - Intro
0:10 - Inspection is complete
0:40 - What info do we need?
1:30 - Edit method #1 - Scroll & click
2:05 - Edit method #2 - Notes & Image Editor
4:05 - Find missing notes fast
4:41 - Outro
7. External Communication
Here we cover how to send the Inspection Report to our customers, as well as text/email back and forth with them for fast communications and updates. This will save us time and give the customer a much better service experience.
0:00 - Intro
0:12 - Communication pop-up
0:21 - Message templates
0:45 - Short Codes
1:00 - Inspection Report default message
1:39 - Method #1 to send the inspection - Pop-up
1:55 - Method #2 to send the inspection - C View
3:11 - Send multiple inspections
3:26 - Sent indicator on tile
3:51 - Incoming customer messages
4:24 - Outro
8. Moving Inspections & Photos
Start an inspection on the wrong vehicle? Or snap a photo on the wrong inspection? Don't redo it! Just move or copy the entire inspection or the photos. Additionally, let's walk through how to add the customer concern to the top of our Inspection Reports.
0:00 - Intro
0:17 - Move an inspection
0:27 - Move a photo
0:56 - Copy a photo
1:39 - Attach a job to an inspection
2:21 - Outro