We’ve listened to your feedback and are excited to announce updates to our Thank You & Reviews messages, coming October 24, 2024.

Below is a preview of the new features. For detailed information about functionality, click here.

Frequency Settings

We’ve added more options for scheduling your Thank You messages. Aside from "Send Immediately at closeout," you can now choose the time of day for delivery.

Templates

We’ve created two new default templates and landing pages with a modern look. Text message recipients will see a landing page that matches the email's design.

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Text Message Customization

You can now personalize the body of your text messages with custom language.

Thank You Text Message.png

Call to Action Options

We’re introducing more Call to Action (CTA) choices:

Review links
Custom CTA
No CTA

CTA Options.png

We'll Make it Right

We've created new landing pages to accompany the new template options.

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We'll Make it Right Settings

New landing pages accompany our updated templates. When customers select "We’ll Make it Right" and provide feedback, you can now:

Choose specific email addresses for notifications
Receive emails to your failsafe address
Show feedback as an incoming message in the Conversation Center

We'll Make it Right Settings.png

Leave a Review

If a customer selects Leave a Review, you can now direct them to any website using a Custom URL.

Leave a Review Settings.png

We’re excited to roll out these updates to make your Thank You & Reviews experience even better. These changes give you more options and flexibility, helping you create smoother, more modern customer interactions. Keep an eye out for the release on October 24, 2024, and thanks again for all your feedback!

If you have any questions, please reach out to our support team by selecting Submit a Request in the top right corner of this page.