This article will review how to adjust a customer's Rewards Points. If you need to add or remove points for any reason, follow the steps below.
Select Customers, then Customer Terminal from the top menu bar in your dashboard.
Select your Market from the list, and the Customer Terminal will open in a new window.
To locate a customer, search by rewards card number, email address, phone number, or last name. Then, select Go!
If your search results include multiple customers, choose your customer from the list by selecting the Name to access their Rewards Account. Otherwise, you’ll be directed to the customer’s Rewards Account.
From here, depending on which point-of-sale shop management system your business uses, you may be directed to the Customer Account Information page or remain within the Customer Terminal Window, points can be adjusted in both locations.
If your business is using one of the following point-of-sale systems, you'll be directed to the Account Information page. Click here to skip to instructions for adjusting points on this page.
- VAST Retail
- TCS Tire Power
- TCS Tire Works HD
- Freedomsoft TireShop / Traction
- Tire Guru
- Protractor / Mitchell Enterprise
- Simply Genius
- ASA Tire Master
Select Adjust Points. Click here to skip to Processing Adjustments.
Account Information Page
Select the Transactions tab at the top, then scroll to the bottom of the page to find Point Adjustments. Here any manual adjustments made to a customer’s point balance will be displayed. Select Adjust Points to make adjustments.
Adjust your points using the prompts in the Point Adjustment window.
- Adjustment type - choose either dollars or points
- Dollar amount or Adjustment Points - enter the value you would like to adjust.
- For negative values, put a negative “-” in front of the value.
- Note - Enter a description for the point adjustment. Your customers will see this description on their rewards profile, so be sure to phrase this in a way you’d be ok with your customer seeing.
Then, Save Changes.
Your point adjustment is complete. For more information about point adjustments, visit our article, Understanding Point Adjustments.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.