From time to time, a customer may mistakenly sign up for your rewards program twice. This can happen if they enroll again with a different email address, maybe the spelling of their name was incorrect and the account couldn't be located at the front counter. Whatever the reason, you will want to merge those two accounts into one. Follow the steps below.
Rewards Accounts can be merged in two places, the Customer Terminal and Account Information pages. Use the Customer Terminal to search for the customer whose rewards account you would like to remain active.
Learn how to access your Customer Terminal and Account Information pages here.
First, select the Silhouette Icon.
Then, select Merge Customer.
Account Information Page
On the Customer Info tab, select Merge.
A new window will open. Search for the other rewards account by entering the last name, card number, email address, or phone number. Then click on the email address to select the account you'd like to merge.
Review the information on the Confirm Merge page. The green box on the right-hand side will show the combined rewards account information. Select Confirm Merge once reviewed.
Your merge is now complete.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.