TeE Times: Reporting

Once the TeE Times system is configured and the technicians are accurately using the TeE Times system, you will be able to generate reports that can be used to improve productivity & efficiency, reduce downtime & bottlenecks, and improve overall shop output.

Prerequisite Training

TeE Times Setup

TeE Times Daily Use

Set up TeE Times Report

Access TeE Times Report

To first access the TeE Times Report, click on the TVP Menu icon, then click TeE-Times Report or access from your Business Control Panel Report Center 

Which Repair Orders to Include

The first selection you will need to make is which Repair Orders to include. This selection is critical and it's highly recommended to always use the same selection whenever generating these reports. Whichever option you select here will affect everything else in the report.

1. Count only ROs closed out in the POS
   • This selection will only use Repair Orders that have been invoiced or closed out. This limits the amount of data that will be available in the report as it will not account for Repair Orders that are still open. (If this is how you prefer to measure your technician productivity, you may be better served generating this type of report in your POS.)
     • Example: If Tech A has a 10-hour ENGINE R&R job that was closed out today, and he completed 50% of that job last week and the other 50% this week - he would be allotted all 10 hours for this week (as it is the week the Repair Order was closed out).
2. Count all ROs
   • This selection allows you to see "live" data for all active and closed Repair Orders. With this selection, you can monitor progress per technician as well as for the whole shop at any point in the pay period/time frame. 
     • Example: If Tech A has a 10-hour ENGINE R&R job that was closed out today, and he completed 50% of that job last week and the other 50% this week - he would be allotted 5 hours last week and 5 hours this week. This gives an accurate measurement of how much work was actually completed for each time period. 

Time Frame

This is simply the time frame in which you wish to calculate the data.

1. Select the Calendar
2. Select a start date
3. Select an end date

Select Technicians

Here you can select either an individual technician or all active technicians. (This selection is dependent on which report type you generate - see next section)

Report Type

The Report Type you select will dictate the type and amount of data generated. Some of these types have a plethora of data but not much in the way of actionable information, making your selection very important. We will define each type as well as give some recommendations for which report types to use (and how to use them in the real world).

1. All Activities - All activities that have been taken on the tablet including Clock, TeE Time, actions taken on the tablet, and Repair Order activities. Really only used for finding the exact times of certain activities.
2. RO Only - All activities for Clock Times and Repair Orders. Helpful if you are looking for the exact time a Job is marked complete.
3. RO + TeE Times - All activities related to Clock Time, Repair Orders, and TeE Times. Not often used.
4. TeE Times Only - All Clock and TeE Time activities. Great report when assessing when techs clock in/out and when you want to calculate total TeE Times - specifically for calculating "downtime" in the shop.
5. RO Summary + Jobs - For any Repair Order opened, the Job Timer times per job, and Completed Hours are displayed. This is the primary report for reviewing Job Timer times and individual job efficiency.
6. RO Summary - A summary of each open Repair Order that shows Worked Time, Completed Billed Hours, as well as Clock In/Out times and Clock Time totals. This is the best report type to run for most cases. It will help determine Repair Order efficiency, and how Productive a technician was on a given day or pay period. Recommend running this report for 1 technician at a time.
7. Payroll - A simple summary of Clocked, Worked, and Completed Hours. It also includes TeE Time totals and Proficiency, Productivity, and Efficiency percentages. This report is the first report users should use before they move on to the RO Summary report. It gives a great overview of how the shop is doing as a whole as well as provides insight into any outliers that may need attention. Highly recommend running this report for All Technicians. 

Creating a TeE Times Report

Now that we've covered the different types of reports that can be generated, let's cover two example reports. These two reports provide a lot of value and should be the primary two reports used by most users.

Payroll Report

For shops just starting out or if you are just looking for a quick snapshot of the shop's performance, start with the Payroll Report. It provides an overview of all the primary metrics by technician and for the entire shop. You can quickly assess which team members are utilizing the system well (or not) and where potential coaching or training opportunities may lie. Another primary benefit is being able to quickly measure "downtime" in the shop.

It is recommended to generate this report for all technicians

Information Displayed

For each technician, there will be the following displayed:

1. Time Budget - Preconfigured Time Budget per user for the time period selected.
2. Clock Time - Total Clock Time for each technician. Dictated solely by Clock In/Out and Lunch times.
3. Overtime - Any daily clock time that exceeds the Daily Time Budget is added to Overtime.
4. Worked Hours - Total accumulated Worked Time per technician within the selected time period. This time is calculated by the total of how long each Repair Order was opened on that technician's tablet.
5. Completed Billed Hours - The accumulated Billed Hours that each technician completed within that time period. This is completely dependent on the technician (or advisor) marking the correct completion percentage on each labor line.
6. TeE Time totals - The total accumulated time for all TeE Times selected throughout the pay period.
7. Proficiency - Completed Billed Hours divided by Clock Time.
8. Productivity - Worked Hours divided by Clock Time.
9. Efficiency - Completed Billed Hours divided by Worked Hours

RO Summary

For a more in-depth look into Productivity and Efficiency, we can leverage the RO Summary report. This report is excellent for evaluating each technician's attendance routine as well as performance on individual repair orders per day. 

It is recommended to generate this report for each individual technician

Information Displayed

1. Summary Data for the selected Time Period - This area displays the totals for the selected technician(s) for the selected Time Period
2. Date
3. RO - Any repair orders that were opened by the technician on that day
4. Technician
5. Elapsed Time - "Elapsed Time" means different things depending on the report you run. In the RO SUMMARY, Elapsed Time is referencing the Worked Time for that repair order
6. Completed Paid Hours - The number of hours marked complete for jobs about the specified repair order for that day
7. Total Time Clocked In - Accumulated Clock Time for that day; there is only one time listed per day (it's the second row below each date row)
8. Overtime - Total Overtime per that day
9. Clock in - The first time the selected technician clocked in that day
10. Clock out - The final/latest time that the selected technician clocked out that day

If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.