AutoVitals captures the completed billed hours in the TeE-Times report per technician. 

The billed hours are captured at the moment the jobs are marked completed in AutoVitals. The jobs may be marked completed by the technician marking the labor as 100% completed on the tablet (AutoVitals.X app) or by the Service Advisor on the Today's Vehicles Page (TVP). 

Table of Contents

• How completed billed hours are calculated In AutoVitals
• Common Reasons the billed hours for a time period in AutoVitals do not match the point of sale
• How to update AutoVitals reports if you need them to match changes in the point of sale after the jobs were marked completed in AutoVitals

How completed billed hours are calculated In AutoVitals:

Who is awarded the completed billed hours? The technician that was assigned to the labor line at the time the labor was marked completed. 

How does AutoVitals determine the billed hours? AutoVitals pulls billed hours from each Point of Sale we integrate with. The billed hours in the AutoVitals TeE-Times report will match those that were listed in the point of sale at the time the job was marked completed. 

Common Reasons the billed hours for a time period in AutoVitals do not match the point of sale: 

• The billed hours for the labor line was updated in the point of sale to a different amount after the job was marked completed in AutoVitals
• The labor line was assigned to a different technician in AutoVitals when the job was completed then what is listed in the point of sale
• The Count all ROs (this includes only jobs completed within the selected time period) is used 

How to update AutoVitals reports if you need them to match changes in the point of sale after the jobs were marked completed in AutoVitals

When the tech assignment changed in the point of sale after the job was marked complete

1. Find the repair order in the TeE-Times report and hit the Resolve Inconsistencies button 

2. Hit the + button on the left for the activity that should be added

3. Hit the trash icon for the activity that should be deleted on the right-hand side (if applicable)

When the billed hours changed in the point of sale after the job was marked complete

1. Find the repair order in the TeE-Times report and hit the Update from SMS button from the top right of the TeE-Times report