Skip to main content
Top

TeE Times: Daily Use

Al Harris
  • Updated

 

Once set up, you can start to monitor productivity directly from your Today's Vehicle Page. These numbers can help you determine...

  • Is each technician on pace to complete their hours for the day and/or pay period?
  • Can a technician accept any more work or is he fully booked?
  • How far along are we on a certain repair order or all current repair orders?

Note: Prior to implementing the TeE Times system, please review the TeE-Times Dos and Dont's article to avoid common reporting and metric errors

TeE Times Daily Use Training Video

For the best video viewing experience:

fullscreen.jpg

  1. Click the gear icon and then click Quality

  2. Select the highest-quality setting (usually 1080p60)

  3. Click Full Screen

Technician Best Practices

TeE Times Tablet Best Practices Video

 

Technician TeE Times

  • Clock Time
    • Clock-in when ready to work
    • Clock out for Lunch
    • When not working on  a specific Work Order, punch into the appropriate TeE Time
    • Clock out when you are done for the day (Recommend: get in the habit of clocking out at the same time as plugging in the tablet to charge overnight; or use a charging station and follow the same process)
    • Service Advisor/Manager - get in the habit of pressing “Done for the day” on the TVP to automatically clock all techs out as a “failsafe”
  • Worked Time
    • Whenever you are going to work on a vehicle (whether you need the tablet or not), open the tile on the tablet to indicate which vehicle you are working on
    • Click “save” or “submit” when you are finished working on the vehicle or moving onto something else
    • Rule-of-thumb: Always be punched into either a Tile/Vehicle or a TeE Time
  • Billed Hours
    • Mark labor line complete (or partially complete) any time you:
      • Stop working on that vehicle and are moving onto something else
      • You are going to punch out for lunch or another TeE Time
      • Ideally: Any time you finish a specific repair - mark it complete
    • Before submitting a Work Order (or handing the keys to Advisor or equivalent) - Verify all labor lines have been performed and mark all jobs complete

 

How to read the Technician's Header

  1. This banner will read the Repair Order Number or TeE Time Activity that the technician is currently clocked into
  2. The amount of Worked Time spent on the repair order or the amount of Clocked Time spent on the TeE Time that the technician is currently clocked into
  3. Daily Time Budget
  4. The amount of incomplete authorized billed hours for this technician (keep in mind this number is solely determined by your Workflow Step configuration)
  5. The amount of Completed Billed Hours that this technician has completed for the day
  6. The Pace for the current Pay Period
    • Pace is determined by multiplying the Daily Time Budget and the Pay Period together and then displaying it as a negative number (In our example, 8 is the Daily Time Budget and the Pay Period is biweekly which is 10 days. When converted to a negative, this equals -80)
    • When Billed Hours are marked as complete, they are added to the Pace. (In our example, the technician has 0.3 Completed Billed Hours. Subtract that from our Pace of -80 and we get -79.7)
    • In practice each technician should be looking to get his Pace to 0 or higher by the end of the pay period, indicating they reached their goal for Completed Billed Hours.
    • Pace can be seen as "This is how many hours I still need to complete in order to complete my goal for billed hours."

techheader.jpg

How to Read the Technician's Tablet

Active Page

  1. Completed Billed Hours for the day for that specific repair order / Total Incomplete Authorized Hours for the day for that specific repair order
  2. Completed Billed Hours for the day for all assigned repair orders / Total Incomplete Authorized Hours for the day for all assigned repair orders
  3. Goal for the Pay Period (calculated by Daily Time Budget x Number of days in the Pay Period) / Pace for the Pay Period

tab1.jpg

Repair Order Page

  1. Total Billed Hours for that authorized labor line
  2. Job Timer for that authorized labor line (displayed in both numerical value and HH:MM:SS)
  3. Completed Billed Hours for the day for that specific repair order / Total Incomplete Authorized Hours for the day for that specific repair order

tab2.jpg

Work Order Summary

The Work Order Summary displays both a total summary as well as a daily measurement of Worked, Billed, and Completed Hours for all technicians assigned to that specific Repair Order and can be accessed via the (1) Billed Hours icon on any given tile 

tt3.jpg

  1. Total Worked Hours for the specific Repair Order
  2. Total Billed Hours for the specific Repair Order
  3. Total Completed Hours for the specific Repair Order
  4. The total Worked, Billed, and Completed for that specific technician
    • Each tech who is assigned to that Repair Order will have their own line displaying all three metrics
  5. Each day that a technician performed any activity on the specific repair order will have its own Date line displaying the metrics for that day
  6. Worked Hours performed for that Date / Total Worked Hours up to this Date
  7. Billed Hours performed for that Date / Total Billed Hours up to this Date
  8. Completed Hours performed for that Date / Total Completed Hours up to this Date

tt4.jpg

 

If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.

 

Related articles