We've implemented some changes! Take a moment to review the release notes below.
Conversation Center Updates
Shops can now see the phone number or email address a specific message was sent to or received from in the conversation thread. Additionally, if a message is associated to a specific RO, the number will be displayed in the top right corner of the message box. When selected, the TVP will be opened in a new window with the RO popup displayed.
Shops are now able to search for messages on the Conversation Center homepage and within the Conversation Thread by email address and phone number. The search results will display all messages sent to or from those search results.
Coming Soon! RO Tile Improvements
The new RO Tile and TVP is rolling out over the next several weeks. Watch your TVP for announcements.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.