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BayIQ - Communication Forwarding for Email & Text Message Responses

Jeff Ballard
  • Updated

Communication Forwarding is the response a customer will receive when they try to respond to any email or text communication sent through BayIQ. We can automatically respond with a default message or can set up automatic forwarding so responses go to a specific email or phone number.

 

View Current Settings

Step 1

To view your current email and text message forwarding settings, select Marketing then Communications from the top menu. 

Note: Users with access to multiple markets will not see a Communications option in the Marketing drop-down menu. Instead, select Settings > Markets, then select your market to navigate to the Communications page.

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Step 2

If you have not already been directed there, select Communications from the market settings menu. 

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Step 3

Below Communication Forwarding, you will see your forwarding options for both email and text. Select the tab for the store you'd like to view. 

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Edit Text Message Response Settings

When a customer replies to a text message sent through BayIQ you have the option to forward the response to a text-enabled phone number or to send the automatic response.

Forward Text Response

  • Use the toggle to select Forward
  • Enter the phone number you want to receive the text message responses (Note: This must be a text-enabled phone number)
  • Select Save Communications Settings at the bottom of the page

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Automatic Text Response

  • Use the toggle to select Respond
  • Enter the automatic response you want customers to receive when they respond to a text message. For example, "Please call 555-555-5555 or visit during business hours."
  • Select Save Communications Settings at the bottom of the page

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Edit Email Response Settings

When a customer replies to an email sent through BayIQ you have the option to forward the response to an email address or send the automatic response.

Forward Email Responses

  • Use the toggle to select Forward
  • Select a User email address you want to receive the email responses. (If you need help creating a new User, please see How to Add or Delete a User)
  • Select Save Communications Settings at the bottom of the page

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Automatic Email Response

  • Use the toggle to select Respond
  • Customers will be sent the automatic response below: "Please call or visit during business hours."
  • Select Save Communications Settings at the bottom of the page

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 If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.

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