Communication Forwarding is the response a customer will receive when they try to respond to any email or text communication sent through BayIQ. We can automatically respond with a default message or can set up automatic forwarding so responses go to a specific email or phone number.
View Current Settings
Step 1
To view your current email and text message forwarding settings, select Marketing then Communications from the top menu.
Note: Users with access to multiple markets will not see a Communications option in the Marketing drop-down menu. Instead, select Settings > Markets, then select your market to navigate to the Communications page.
Step 2
If you have not already been directed there, select Communications from the market settings menu.
Step 3
Below Communication Forwarding, you will see your forwarding options for both email and text. Select the tab for the store you'd like to view.
Edit Text Message Response Settings
When a customer replies to a text message sent through BayIQ you have the option to forward the response to a text-enabled phone number or to send the automatic response.
Forward Text Response
- Use the toggle to select Forward
- Enter the phone number you want to receive the text message responses (Note: This must be a text-enabled phone number)
- Select Save Communications Settings at the bottom of the page
Automatic Text Response
- Use the toggle to select Respond
- Enter the automatic response you want customers to receive when they respond to a text message. For example, "Please call 555-555-5555 or visit during business hours."
- Select Save Communications Settings at the bottom of the page
Edit Email Response Settings
When a customer replies to an email sent through BayIQ you have the option to forward the response to an email address or send the automatic response.
Forward Email Responses
- Use the toggle to select Forward
- Select a User email address you want to receive the email responses. (If you need help creating a new User, please see How to Add or Delete a User)
- Select Save Communications Settings at the bottom of the page
Automatic Email Response
- Use the toggle to select Respond
- Customers will be sent the automatic response below: "Please call or visit during business hours."
- Select Save Communications Settings at the bottom of the page
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.