When a customer visits your store and declines any services you have recommended, BayIQ will automatically send your customer a Declined Services Reminder email. This email will remind your customer to come back for the services you’ve recommended.
By default, this email is sent 7 days after they have declined the service. However, the time frame is customizable to allow reminders to be sent at the interval best suited to your business. Learn how to update the reminder interval below.
Access your Communications settings.
Dealers with One Market
For dealers with one market, select Marketing, then Communications.
Dealers with More than One Market
For dealers with more than one market, select Settings then Markets.
Next, select your market from the menu.
From the General Settings page, select Communications from the menu bar at the top.
Next, view your email template by selecting Declined Services Rewards from the email template menu.
Update the Days Until Notification field with the number of days after declining a service in which you’d like a customer to receive this reminder.
Use the drop down menus to update artwork, award a bonus, or choose a bonus expiration date.
Scroll to the bottom of the page and select Save.
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.