What's In This Article:
Manually Opt-In or Opt-Out of Messages
If your customers opt-out of text messages you can always opt them back in if you have their permission.
Or if a customer wished to be opted out of messages you can do this internally.
You can do this by:
1. On the Today's Vehicle Page- hit the magnifying glass
2. Search their name on the TVP search window
3. Click their name
4. Adjust their opt-in settings:
Back To Top
Auto-Opt In:
Shops can choose to let AutoVitals auto-opt in their customers to text messages.
There are 2 types of text message auto-opt-in:
-
Mass opt-in of all eligible customers who had a completed shop visit in the last 2 years.
-
Opt-in of individual customers when a drop-off is detected
How Does It Work?
Mass opt-in
-
-
-
The first phone number, that is identified as cell phone number, is used and stored in the Database; the customer is marked as “opted in to text messages”
-
If the communication preferences of the customer allow text messages in the category “One Time Requests and Updates”, a welcome text message with a link to the communication preferences page is sent to the customer.
-
If the communication preferences of the customer do not allow text messages in the category “One Time Requests and Updates”, the customer does not receive a welcome text message (but is nevertheless marked as “opted in to text messages)
-
-
If no cell phone number is found, the customer is not opted-in to text messages
Back To Top
-
-
Opt-in at drop-off
-
If the customer is not yet opted in to text messages and did not yet opt-out from text messages AutoVitals checks for each customer phone number whether it is a cell phone number.
-
The first phone number, that is identified as cell phone number, is used and stored in the Database; the customer is marked as “opted in to text messages”
-
If the communication preferences of the customer allow text messages in the category “One Time Requests and Updates”, a welcome text message with a link to the communication preferences page is sent to the customer.
-
If the communication preferences of the customer do not allow text messages in the category “One Time Requests and Updates”, the customer does not receive a welcome text message (but is nevertheless marked as “opted into text messages)
-
-
If no cell phone number is found, the customer is not opted-in to text messages
Back To Top
-
Behavior by POS When Multiple Cell Phone Numbers Exist
Access / SQL ROWriter |
Use first phone number (PHONE1) as identified in the POS |
MaxxTraxx |
Use the most recently entered phone number that is a cell phone number |
Mitchell |
Use the most recently entered phone number that is a cell phone number |
NapaEnterprise |
Use the most recently entered phone number that is a cell phone number |
NapaTracs |
Use one phone number with precedence Contact Number > Cell Number > Day Number |
Protractor |
Use all 6 phone numbers; phone category not yet evaluated |
Shop-Ware |
Info forthcoming - expected here |
Tekmetric |
Use the primary phone |
Back To Top