What's In This Article:

• Manually Opt-In or Opt-Out of Messages
• Auto-Opt In:
  
  • How does it work?
  • Mass opt-in
  • Opt-in at drop-off
  • Behavior by POS When Multiple Cell Phone Numbers Exist

Manually Opt-In or Opt-Out of Messages

If your customers opt-out of text messages you can always opt them back in if you have their permission.

Or if a customer wished to be opted out of messages you can do this internally.

You can do this by: 

1. On the Today's Vehicle Page- hit the magnifying glass
2. Search their name on the TVP search window
3. Click their name

4. Adjust their opt-in settings: 


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Auto-Opt In:

Shops can choose to let AutoVitals auto-opt in their customers to text messages.

There are 2 types of text message auto-opt-in:

1. Mass opt-in of all eligible customers who had a completed shop visit in the last 2 years.

2. Opt-in of individual customers when a drop-off is detected

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How Does It Work?

Mass opt-in

• • • The first phone number, that is identified as cell phone number, is used and stored in the Database; the customer is marked as “opted in to text messages”

      • If the communication preferences of the customer allow text messages in the category “One Time Requests and Updates”, a welcome text message with a link to the communication preferences page is sent to the customer.

      • If the communication preferences of the customer do not allow text messages in the category “One Time Requests and Updates”, the customer does not receive a welcome text message (but is nevertheless marked as “opted in to text messages)

    • If no cell phone number is found, the customer is not opted-in to text messages
      
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Opt-in at drop-off

• If the customer is not yet opted in to text messages and did not yet opt-out from text messages AutoVitals checks for each customer phone number whether it is a cell phone number.

  • The first phone number, that is identified as cell phone number, is used and stored in the Database; the customer is marked as “opted in to text messages”

    • If the communication preferences of the customer allow text messages in the category “One Time Requests and Updates”, a welcome text message with a link to the communication preferences page is sent to the customer.

    • If the communication preferences of the customer do not allow text messages in the category “One Time Requests and Updates”, the customer does not receive a welcome text message (but is nevertheless marked as “opted into text messages)

  • If no cell phone number is found, the customer is not opted-in to text messages
    
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Behavior by POS When Multiple Cell Phone Numbers Exist