To Navigate to an individual customer's communication settings, please follow this link:
Configuring Customer Communication Settings
Once you navigate to a customer's communication settings, and you have previously input a mobile phone number into the customer's profile in your Point of Sale (PoS), a number should appear here:
If a number is in your PoS and it is not appearing in the above field for that customer, please submit a help ticket (How to Create a Help Desk Ticket ) so that we can manage your settings to reflect this as likely the setting was configured during onboarding.
Text Message Capable Phone Number Not Opted Into Texting Automatically
