What's In This Article
- Adding a User
- Choosing a Sign-In Method For Your Team
- Getting Your Shop to Use Mastertech Consistently
- Need Help?
Adding a User
- Select your profile in the top right corner of Mastertech.
- Select Account.
- Select Add Members.
- Enter the new user's information.
- Choose their role. Use Manager when the person needs administrative access, including the ability to change your shop's maintenance settings.
Choosing a Sign-In Method For Your Team
Decide before you add people whether your team will sign in with Google or with an email address and password, and keep it consistent. A user who creates an account one way and then tries the other will be blocked. If most of your team already has a Google account through the shop, Continue with Google is usually the simpler option.
Getting Your Shop to Use Mastertech Consistently
Mastertech works best when every advisor runs the same steps on every vehicle. Shops that get the most out of it tend to agree on a short standard:
- Check the Overdue Services Report at intake.
- Share the report with the customer before the conversation about work.
- Verify the work order before recommending anything.
Setting that expectation once, and reviewing it after a few weeks, matters more than any individual feature.
Need Help?
If you have any additional questions, reach out to our Support Team by clicking Submit a Request in the top right-hand corner of this page.